Cancellation and Refund Policy for SofaExchange.store, powered by Laxmi Agro
At SofaExchange.store, we strive to provide our customers with a seamless shopping experience. However, we understand that there may be circumstances where you need to cancel your order or request a refund. Please read our cancellation and refund policy carefully to understand your rights and obligations.
- Cancellation Policy: a. Orders can be canceled within 24 hours of placing the order. To cancel your order, please contact our customer support team at [customer support email] with your order details. b. Once an order has been processed and shipped, it cannot be canceled.
- Refund Policy: a. We offer refunds in the following circumstances: i. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or issue a full refund, including any shipping charges. ii. Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us immediately. We will investigate the issue and offer a refund if the product cannot be delivered. b. Refunds will be processed within [number] business days after approval. The refund will be issued to the original payment method used for the purchase.
- Return Policy: a. To initiate a return, please contact our customer support team within [number] days of receiving your order. We will provide you with instructions on how to return the item. b. Returned items must be in their original packaging and unused condition to be eligible for a refund. c. Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
- Exchange Policy: a. If you receive a damaged or defective product, we will gladly exchange it for a new one. Please contact our customer support team within 48 hours of receiving the item to initiate the exchange process.
- Exceptions: a. Customized or personalized items are not eligible for cancellation, return, or refund unless they are damaged or defective. b. Clearance or sale items may have limited eligibility for returns or refunds. Please check the product description for details.
- Contact Us: If you have any questions or concerns about our cancellation and refund policy, please contact us at info@sofaexchange.store.
By placing an order on SofaExchange.store, you acknowledge that you have read, understood, and agree to abide by our cancellation and refund policy.
Last updated: 01.03.2023